Category 1: Volunteers with Direct Patient
Arms of Hope Volunteers
the simplest tasks become the biggest hurdle. Far too often our patients are in a position where they are able to go
home, yet lack an able-bodied support network that can move their home
furnishings to make room for medical equipment, like a hospital bed. The Arms
of Hope volunteers work on an as needed basis, usually on short notice, to help
families with limited support networks prepare for equipment deliveries.
Direct Patient/Family Companion
volunteers are integral members of each patient’s interdisciplinary care team,
providing support in the routine day-to-day care essential for comfort and
quality of life. These volunteers may
assist patients and families with light chores, meal prep, and running
errands. In addition, they will spend
time at the bedside providing companionship, a listening ear, and activities,
such as life review, card games, arts & crafts, etc. that engage patients
in their interests. These volunteers
provide care givers a much needed break for self-care and/or personal errands.
Helping Hands Volunteers
to direct care and Arms of Hope volunteers, Helping Hands volunteers have a
passion to serve close to the patient’s home. These volunteers may not be able to stay for 2-4 hours like a direct
care volunteer, but have a (unlicensed) skill they want to use to support our
patients and families. Often times, the
individuals best suited for this program are those who like to volunteer while
staying active. Examples might include
dog walking, grass cutting, grocery pick-up, etc.
internship program provides students in social work or the medical field
opportunities to develop practical skills in an environment that will provide opportunity
to grow personally as much as professionally. Interns may work in any HFC department. The most common are: social
work, medical records, adult bereavement services, child bereavement services,
business development, and the volunteer program.
Licensed Professional Volunteers
volunteers are licensed or certified in a service or skill that they wish to
share with our patients and families. These volunteers may include cosmetologists, lawyers, doctors, nurses,
CNAs, home health aides, massage therapists, music therapists, and more. Depending on their skills and interest they
may work in the office or patient’s home.
Pet Therapy Volunteers
things can warm the heart like a puppies face. Hospice Family Care has partnered with Therapy Partners, Inc. to offer
our patients who long for the companionship of a cat, bird, or dog, just
that. Certified and trained pet/owner
teams visit our patients and families in their homes, skilled nursing
facilities, The Caring House, adult support groups, and in community events.
Tuck-in program is designed to maximize the role of the volunteer in assisting
other team members to operate more effectively and efficiently. Volunteers make
telephone calls to patients/families to assure that they understand the
services we offer, especially through the volunteer program, and to make sure
they have necessary supplies, medications, and/or support to get through the
Veteran Support Volunteers
Support Volunteers are either veterans, family of a veterans, active military,
or civilians passionate about ensuring comfort, peace, and dignity for our
patients who have served in the armed forces. These volunteers work as a team to develop strategies to best support
the unique needs of our terminally-ill veterans. Activities can be similar to direct care, but
also include delivery of Certificates of Appreciation for service, organize
pinning ceremonies, assist families with funeral arrangements, and coordinate
with local stakeholders to improve resources, and more.
These are direct care volunteers with additional training in
supporting patients and families in the last hour of life. These
volunteers are sometimes referred to as "Eleventh Hour" or
"Golden Hour" volunteers. This volunteer position is on-call and
essential to the emotional support we provide to our families when a patient
dies. These volunteers would provide the gift of presence until staff and
medical professionals can remove the body. They will also assist families
in any final rituals they may wish to perform.
16 to 18 years old may choose to be volunteers as well. We support
volunteerism at all ages, however, we want to ensure the safety and
support of volunteers and patients/families. Minor volunteers wanting
to visit patients must 1) have a parental consent form
signed, 2) complete volunteer training requirements, and 3) demonstrate
maturity and agreement with the hospice philosophy. Youth of any age
wanting to participate in special events or one-time projects do not
need steps 2 & 3.
Category 2: Volunteers with No Hospice Patient
Administrative / In-Direct Volunteers
every volunteer wants to be at the bedside, and we’re grateful. Our administrative volunteers provide
invaluable service to ensure our office runs smoothly. Examples may include: answering phone calls,
filing medical records, making admissions packets, organizing for staff
meetings, data entry, website maintenance, electronic newsletters, resource development, etc.
Bereavement volunteers work as a team to ensure all the surviving loved ones of our patients are supported in the 13 months following their loved-ones death. This first year can be one of the most challenging. These volunteers offer routine calls, letters, office visits, and other resources to aide families through the grief process and to develop “new normals.”
Board of Directors
A board of at least 13, no more than 18,
members will be elected to serve no more than two (2) consecutive terms of
three (3) years to fulfill responsibilities primarily related to setting
policies for administration and operation of the HFC; establishing and
maintaining Bylaws by which the Board governs itself; establishing, reviewing,
and evaluating the Strategic Plan; accepting fiduciary oversight for: (1)
approving the annual budget and (2) funding solicitations.
Caring House Volunteers
20 years, The Caring House has provided free grief support to any child, 3-18
years old, who lost a loved one. Providing these services has only been possible through the support of
volunteers. Volunteers facilitate
support groups in the office or in local schools, provide community outreach
and education, respond to crisis situations of traumatic loss, and most
importantly foster a fun, safe environment for kids to bond with others who
understand their feelings of loss.
Speakers’ Bureau / Fundraising
and word of mouth still serve as a primary fundraising and recruitment
strategy. Our volunteers, many who have
experienced HFC services personally, go out into the community to tell the
story of Hospice Family Care, to help community members who fear death Reframe Hope, and to develop resources
so Hospice Family Care can continue serving the community for years to come.
Special Events Volunteers
Choosing to volunteer in any one of our other roles
takes a significant level of commitment. For those looking for shorter
commitments, we have one-time events throughout the year that require helpful
hands and warm hearts. These one-time
events in the community or in the office do not require significant training.
There’s also no age limit and no expectation of continued service. It’s a great
way to give that special, one-time gift of service.